Cancellation & Refund Policy

Otti offers a free plan that allows you to explore the product and try selected features before subscribing to a paid plan.

Refund requests

You may request a refund for your first paid subscription within 7 days of the payment date. Requests are reviewed based on account usage and may not be eligible if there has been substantial use of the service or misuse of this policy.

After 7 days from the payment date, subscription fees are non-refundable.

Subscription cancellation

You may cancel your subscription at any time. Once cancelled, you will not be charged for the next billing cycle, and you will retain access to your current plan until the end of the paid billing period.

Cancelling before the end of a billing period does not qualify you for a partial refund or credit for unused days.

Automatic renewals

Paid subscriptions renew automatically unless cancelled before the renewal date. Renewal charges are generally non-refundable. Exceptional cases may be reviewed if you contact us within 48 hours of renewal and have not used paid features during the new billing cycle.

Technical issues

If a significant technical issue prevents you from using the service and the Otti team is unable to resolve it within a reasonable period, you may be eligible for a full or partial refund following a review of the case.

Contact us

To request a refund or receive subscription support, contact us at hello@theotti.com and include the email associated with your Otti account and the reason for your request.

Approved refunds are processed within 7 to 14 business days. The time required for the funds to appear may vary depending on your bank or payment provider.